Returns

Not in love with what you ordered once you saw it in person? Doesn’t fit? Don’t worry, it happens. You can send it back to us within 30 days of receiving it and we’ll refund your money. 🙌

The law gives you 14 days to withdraw from the contract – we voluntarily extend this to 30 days. Feel free to try the item on, just as you would in a shop. Please return it undamaged and not used beyond trying it on – if its value has gone down because it has been used, we may ask you to compensate us for that.

Exchanges

We can’t do exchanges. If you’d like a different design or a different product, please just place a new order. Return the original item as described below and we’ll refund you right away.

Returning an item

1. Carefully pack the item and add the invoice you received in the parcel (or a note with your order number). You can also add a completed withdrawal form, but you don’t have to. If you paid cash on delivery, also add the bank account number you’d like the refund sent to. Card payments (including Apple Pay / Google Pay) are refunded back to your card.
2. Sending from the Czech Republic? Send the parcel for free via Packeta (Zásilkovna) – just give the code 97709132 at any Packeta point in the Czech Republic. You can find your nearest one at www.zasilkovna.cz/pobocky.
3. Sending from another country (or with a different carrier)? Send the parcel with any carrier (Czech Post, for example) to the address below. In that case, the return shipping cost is on you.
   AAA PODLAHY (Huggie)
   Jesenická 293
   788 14 Rapotín
   Czech Republic
4. You just need to send the parcel within 30 days of receiving the item. If you tell us by email earlier that you’re withdrawing, please send the item no later than 14 days after that email.
5. We’ll refund your money within 14 days of your withdrawal at the latest, including the delivery cost you paid with your order (up to the cheapest delivery option we offer) and any cash on delivery fee. We may wait to send the refund until the item reaches us or you show us that you’ve sent it – usually it’s much quicker, though.

Please don’t send the item cash on delivery – we can’t accept such a parcel.

Complaints

If the item has a defect, you can make a complaint within 2 years of receiving it.

1. Email us at info@huggie.cz – include your order number, describe the defect and attach photos.
2. Send the item to this address. If your complaint is justified, we’ll reimburse your postage.
   AAA PODLAHY (Huggie)
   Jesenická 293
   788 14 Rapotín
   Czech Republic
3. We’ll deal with your complaint within 30 days of receiving it at the latest and let you know the outcome by email.

You’ll find all the details on returns and complaints in our terms and conditions.

Need a hand?

Drop us a line at info@huggie.cz – we’re happy to help. ☺️